Return and Exchange Policy

At Shop Movies Wear, customer satisfaction is our top priority. While we are committed to delivering high-quality products, we understand that sometimes a return or exchange may be necessary. To ensure a seamless process, please follow the guidelines below.

Returns must be initiated within 30 days of delivery.

Since we offer free shipping, return shipping costs are the buyer’s responsibility unless the return is due to our error.

If the return is due to a mistake on our part (wrong or defective item), we will cover the shipping costs.

Order Cancellations

Orders can be canceled within 24 hours for a full refund.

Cancellations after 24 hours will incur a 25% service fee due to processing costs.

Any changes regarding size, modifications, or cancellations must be made before the order is shipped.

Once the product is shipped, modifications and cancellations are no longer possible.

Returns for Defective Products

If you receive a defective product, you may request an exchange by:
Fill out our Return & Exchange Form or email us at info@shopmovieswear.com within 24 hours.

Provide a photo of the defect, a description of the issue, and your order number.

Our customer service team will review your request and guide you through the next steps.

Non-Returnable Items

To maintain fairness, we do not accept returns or exchanges in the following cases:

Customized jackets made specifically for a customer cannot be returned or exchanged.

Need Assistance?

Address: 4 Anstee Road, Dover, Kent, CT17 0UU, United Kingdom

Email: info@shopmovieswear.com

Number: +44 7984 663533